Peakline uses Salesforce, and so do thousands of other companies. So how does one system run for all of them, stay safe, and get new features without anyone installing a thing?
Multi-tenancy
Salesforce calls itself a multitenant platform. Think of an apartment building:
- Every company is a tenant.
- They share the same building, the same power and the same lifts.
- But each one has its own locked apartment.
Peakline's data stays in Peakline's org, and nobody else can see it.
Trust
When everyone shares one building, you want to know it's running well. Salesforce has a public Trust site at status.salesforce.com. It shows whether your Salesforce is up, and it lists planned maintenance and upgrade dates, published up to a year ahead.
Three releases a year
Salesforce ships new features three times a year: the Spring, Summer and Winter releases.
- Upgrades are automatic, so every customer runs the same version.
- Sandboxes, which are test copies of an org, get each release about four to six weeks early.
For Jay, Peakline's new admin, this means no servers to patch. His job is to read what's new before each release, test it in a sandbox, and tell the team what changes.
Words from this lesson
Tap a value to copy it
- Multitenant
- Trust siteShows if Salesforce is up, plus maintenance dates
- Sandbox
Recap
- Salesforce is multitenant: one shared building, with each company's data locked in its own org.
- The Trust site shows if it's running well.
- Three releases a year arrive automatically.
Now you try
Open status.salesforce.com and look around. What does it say about Salesforce right now? Tell us in the video's comments.